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FAQs

What is illumiclear™ technology and how does it work?

illumiclear™ is our patented system that uses a special blue LED to reduce the appearance of smudging from the residue left by dry-erase markers or defects in the glass from the tempering process, which white LEDs tend to accentuate. We also provide an illumiclear™ camera filter to eliminate blue tones in the image and preserve warm flesh tones. Proper adjustment of the lighting is also key to a beautiful image.

How much space do I need to set up a Learning Glass Studio?

We suggest setting up in a space with minimum dimensions of 9’x12’, but we have successfully built studios in smaller spaces. Generally, you will need 6-8 ft between the camera and the Learning Glass, 1-2 ft behind the camera for an operator, and 2-3 ft behind the Learning Glass for the presenter/instructor. It is important to block out light that could reflect on the glass. We recommend eliminating sources of ambient noise if possible before recording, and the lavalier lapel microphone does a good job of reducing external and ambient noise itself. However, make sure that the Learning Glass is not placed directly under a heating/cooling vent.

How do I set up my LGS33 TableTop Studio?

Full instructions are included with the package in the carry case. Place the case on the floor or a large table. Remove the Learning Glass and attach the legs. Position the Learning Glass on the surface you plan to use and plug in the dimmer and the power cord. Set up the black background on the presenter side of the Learning Glass. Set up the tripod and attach the iPad, camera, or phone. Generally, the tripod should be 3’ from the Learning Glass. Use the front camera if you wish to see yourself while recording. Download the free Illumicam™ app to flip the video while recording if it is not already loaded onto the iPad. Attach the microphone to the iPad, and you’re ready to record.

How do I clean the glass?

For normal erasing, use the terrycloth towels. You will notice that the pens tend to leave some residue. These should be unnoticeable to the camera and it should never become necessary to interrupt video recording to clean the glass. When in doubt, check the footage.

After a week or two of continuous use, it is good practice to deep clean the glass with a foaming glass cleaner (must be foaming) and a squeegee. Spray the foam across the entire glass, and let it sit for 30 seconds. Starting from the top corner, use the squeegee to wipe horizontally, then move lower to the next patch. Wipe the squeegee with a towel after each pass. Wipe off any residual cleaner on the glass with a clean towel, as you would clean any window. Repeat this process as necessary.

What equipment do I need to create a Learning Glass video?
  • The basic Learning Glass set up requires the following elements:
  • Learning Glass
  • Microphone
  • Video Camera
  • Additional elements for optimum image: lighting (for lecturer), backdrop, quiet room.
How does the image get flipped horizontally?

Many astute viewers immediately point out “Hey, the lecturer is writing backwards!” This is, of course, not the case. The lecturer writes normally, then the video is flipped horizontally which puts it in the right orientation. There are different approaches for pre-recorded videos and live videos:

Pre-recorded: If you are not presenting live, but rather preparing your videos ahead of time, you can simply record the video normally then flip the image in post-production. Almost any video editing software program has this capability: Premiere, Final Cut, Quicktime Player, etc.

Live videos: If the footage is going to be presented or streamed live, the image can be flipped in four ways:

  • Some higher end cameras have a “scan reverse” feature, which will flip the image as it is being recorded (Canon HFG20, Canon XA10).
  • Video hardware, such as a scaler, can be attached between the camera and a computer to flip the image.
  • If you are using a computer to do the streaming, apps can be used to flip the image (iGlasses).
  • Finally, a mirror can be used to flip the image. Place it in front of the camera.
Can I incorporate PowerPoint slides while using the Learning Glass?

Yes, utilizing a video switcher or video switching software on a computer, you can incorporate PowerPoint slides, video or other images. (Hardware: Blackmagic ATEM series, Roland VR series. Software: OBS, Wirecast, Vmix)

Can the Learning Glass be used in a live setting?

Yes, the flipped image can be output to flat panel displays placed in the room. Student tables can be outfitted with wireless microphones, allowing audio of student questions to be captured on your recording. In a large lecture hall, the image is projected on a screen overhead or to the side. Most video projectors have a reverse setting eliminating the need to flip before output.

Do I need to assemble the unit?

No, the Learning Glass unit is pre-built with a plug-in power supply and dimmer. The table for the LGS60T requires some assembly and the LGS unit will need to be mounted on the table, using the hardware provided in the accessory box. IMPORTANT: mounting the glass on the table requires two people to move, steady and bolt the unit to the table. See Assembly Guide for more details.

How is the Learning Glass lightboard shipped?

The LGS60 is crated and shipped by a white glove freight service. It is necessary to have a delivery address that will accommodate a semi-trailer truck. Redelivery will result in additional charges. Mounting hardware, markers and cleaning kit are shipped in a separate box. The table (LGS60T) is shipped directly from the factory via FedEx Ground in two packages. Shipping costs include crating, insurance, freight and delivery services.

How long does it take to get my Learning Glass lightboard?

Most units are delivered within 3-4 weeks of order. International orders may take longer in transit, depending on location and time in customs.

Do you offer any discounts?

Yes, we offer a 10% educational discount. There are additional discounts available for purchases of multiple units.

What payment methods are accepted?

We accept Purchase Orders, credit cards (3% service charge), wire transfers, checks. Net 30 terms are also available with a 50% deposit.

What kind of warranty do you have?

We have a one-year unconditional warranty on the Learning Glass unit. The table has a limited 5-year warranty. Contact us for details on warranty for Studio Package components.

Can I get assistance setting up my studio?

Yes, we have an AV team available for installation and training for an additional charge. Training and support is available to advise on topics such as increasing faculty use, best practices for creating engaging videos, streaming content, configuring for video switching and streaming, integrating a one-button approach.

Do you work with integrators?

Yes, we have an AV integrator program. Please contact us at info@learning.glass

Can I get additional support?

We are available by phone M-F 9-5 PST (or by appointment for international customers) at 855-529-3274. You can also email us at info@learning.glass and we will generally get back to you within 24 hours. Also, sign up for our Webinars!

How do I turn on/off the bottom light on my eGlass?

There is a hidden button under the control panel that allows you to turn the bottom light on/off

How do I clean my glass?

We recommend using any foaming glass cleaner.  Zep or Sprayway are two of our favorites.

Learn more about how the Learning Glass can revolutionize your instruction, communication and collaboration with our Free Webinar

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What people are saying

  • “"The Learning Glass has the potential to greatly enhance the effectiveness of instructional video. Our research shows that gesture is critical for learning from online video, yet most videos don't even show the hands of the presenter. Learning Glass adds a whole new channel of communication between teacher and learner, and increases comprehension and understanding. It's a real breakthrough, and I anticipate it will be rapidly adopted."”
    – Jim Stigler
    Psychology Professor (UCLA)
  • “"Dr. Matt Anderson is a very good teacher and he is very kind to help other teacher to improve their teaching like me. I attended his physics class as a visiting scholar for one semester in 2015. I was impressed by his passion in teaching and also by his learning glass system which is a very good system for teacher. I used learning glass for lessons and introduced them to my Chinese colleagues. I hope more and more people can use Learning Glass because it is both good for online teaching and traditional teaching."”
    – Xuefen Gao
    Mathematics Professor (China)
  • “The LG allowed me to fully explain all economic models graphically, while facing students and keeping eye contact with students. I would not have considered teaching the class online without the LG. I believe it is easier for students to understand me, given my accent, if they can see me while I talk and draw. Students feel it provides them with a more intimate setting. Matt has kept on improving the LG over time - always keeping in mind the ability to teach more effectively.”
    – Catalina Amuedo-Dorantes
    Economics Professor (SDSU)
  • “Learning Glass is a game changing solution. We know that video is the new medium of engagement, but not all videos are created equal, and Learning Glass is head of the class. I love the accessibility and direct contact that medium offers. And, the capacity to visualize ideas and messages in real-time and with eye contact engenders a sense of intimacy with the audience that keeps the presentation engaging and personal.”
    – Eric Kaufmann
    President Sagatica, LLC

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